Finalists of the 2020 Hire Awards of Excellence
The Hire Awards of Excellence is an annual awards ceremony held by the Hire Association Europe (HAE) & Event Hire Association (EHA) who started up in 1974 and are an "industry -leading trade body representing the event hire industry". The awards seek to “acknowledge suppliers and hirers” and offer a variety of categories including catalogue of the year and website of the year. Here at Furniture Hire UK, we are delighted to announce that we are nominated as a finalist for the Hire Awards of Excellence ‘Website Of The Year’! Our team are continuously working to make sure our website is as user friendly as possible which is why we are so excited to be nominated for such a great award. We thought we’d spend the day celebrating our achievements so here are some of the wonderful creations our team have implemented in the last few years to improve our website.
Customer Care Scores
Part of our mission here at Furniture Hire UK is to offer unrivalled customer service which is why it is so important to us to offer complete transparency on our customer service scores. We do this by updating our customer satisfaction scores daily; once you have hired furniture from us we send out an email questionnaire asking you to rate us on the following things:
1. The speed in which your enquiry was dealt with
2. The politeness and helpfulness of our sales staff
3. The delivery and collection of your items
4. Whether you would recommend our service
5. Any additional comments
6. Your rating of each item of furniture you hired from us
The average of these questionnaires is displayed on the homepage of our site and can also be found on our “about us” page. We also display your furniture ratings on our site.
Instant Delivery Cost Calculator
We deliver nationwide which means that visitors to our website could come from anywhere in the UK! To make our customers’ lives easier we have implemented a delivery cost calculator on our homepage; simply enter your postcode to find out how much we charge to deliver and collect to your address.
Easy Navigation
Your shopping experience with us matters and we want that to be as easy and quick as possible because we know how chaotic life can be! Our website offers both top and side navigation so that you can find what you are looking for in a matter of seconds. Our Event Furniture Hire category also allows you to browse by event type which is handy if you are not sure what specific furniture you will need to hire for your event.
Instant Online Quoting System
As mentioned previously, we understand how busy life can be which is why you might not have time to speak to one our friendly sales agents to book your furniture. Our instant online quoting system allows you to find out exactly how much hiring furniture will cost you, including delivery and collection costs in minutes. From here you can book with us online or over the phone (you will also receive an email with your quote if you want to come back to it later). Additionally, it can make speaking to our team quicker and easier, as they can take your quote reference number to view your hire details.
We hope that you enjoy your experience on our website and we'd love to hear any feedback you may have through marketing@furniturehireuk.com.